Merge Duplicate Learner Profiles Requests

In the case of duplicate learner profiles in the Destiny One Registration System, you may request to have them merged.  You will need to specify the profile to retain the academic and account information.  

Learner Profile Merge Request Form

Update Username Requests

In the event that you have updated the learner's preferred email address, please use this form to request that their username also be updated.  Changing the username will change the email address the learner will need to use to log into Destiny One, so be sure the learner is aware of, and has approved of this change.

Update Username Request Form

DORS Training/Role Matrix

The Training Role Matrix identifies the various training courses required for a given role within the system. Links to sign up for each course can be found on the Training page.  A role will not be assigned in the production environment until all of the required training has been completed.

For units that have already implemented:

• To request access for a new program office/costing unit user, or to request access changes for existing users, please complete the DORS Access Request Form (ARF).
  • _{Note: When prompted to enter Costing Unit information, be sure to enter your unit/department as it appears in the PeopleSoft RRC/DeptID listing.}
• Supervisors specified in the ARF will receive an email and will need to either approve or reject the request. The DORS support team will not receive the ARF until it has been approved.
• Review the Role Definitions to ensure you are selecting the appropriate role(s). You will also want to review the Job Aids and Training link to ensure you have registered for the appropriate sessions needed to complete your access request. Production access will not be granted until you have completed the required training.
• To request access to the Installment plan features, please watch the recorded Installment Plan training and submit this access request form.

If your unit has not implemented and you would like to get more information about the system please review the Getting Started page and contact [email protected].

Upcoming User Community Labs

Do you have an idea for a User Community Lab? Let us know at [email protected]. 

Previous User Community Labs

Note, the information available in the resources below was accurate at the time it was presented.  If you have questions about anything, please don't hesitate to contact us.

• Credly Digital Badges and Custom Certificate Maker
  • Credly Certificate Reference Guide
  • Credly Badge Setup Reference Guide
• Conference Manager Waitlist Knowledge Transfer (12/15/2020)
  • Conference Waitlisting Introduction
• Multi-Program Features & Certificate of Course Completion (10/30/2019)
  • Multi-Program FAQ
• A to Z of LMS (8/13/2019)
  • Destiny-Canvas Course Section Integration Reference Guide
  • Destiny-Canvas Conference Integration Reference Guide
• Understanding and Supporting Guest Accounts and Authentication (4/29/2019)
  • Logging In To A University Internet Account – Reference Guide

For issues with your Destiny One payment card terminal:

Do not call the support number listed under Help on clover.com. The University of Minnesota has a dedicated support line, as follows.

*Clover Major Account Support Line*

#1. Clover Major Accounts – 844-506-8186
#2. Option 2 and input the Merchant ID (MID) for the location
#3  Provide the University of Minnesota case number to the support representative, even if they do not request it from you. They should not request additional information from you if you provide them with the case number. 

The dedicated support number, MID, and case number are located on the back of your payment card device. 

Clover Paper Roll Order Information

Self Help Resources:

• Request to Purchase a Payment Card Terminal
• Request to Borrow a Payment Card Terminal